Refund, Return & Cancellation Policy

At DECOCO Jewelry, we care deeply about your satisfaction. Our jewelry is made with precision and care, and we want every customer to have a positive experience with us. Please read the following policy carefully, as it explains our terms regarding order cancellations, returns, exchanges, and refunds.

1. Order Cancellations

All orders go into production shortly after being placed. If you need to cancel or make changes, you must contact us within 5 hours of placing your order. After this window, production begins and cancellations or modifications will no longer be possible. To request cancellation, email us at (decocojewelrycustomerservice@gmail.com) with your order number as soon as possible.

2. Eligibility for Returns & Exchanges

We accept returns and exchanges within 5 days of delivery, provided that:

Items are unused, unworn, and in their original condition and packaging.
Items must include all tags, boxes, and certificates (if applicable).
Custom-made or personalized jewelry is final sale and cannot be returned unless it arrives damaged, defective, or with a production error.

3. Return Authorization Process

Before sending any item back, you must first contact our customer support team at (decocojewelrycustomerservice@gmail.com). Please include:

Your order number
Reason for return
Clear photos (if item is damaged or defective)

Our team will review your request and provide you with step-by-step return instructions. Returns sent without prior authorization may be rejected.

4. Refunds

Once we receive and inspect your return, you will be notified by email regarding approval or rejection. If approved, a refund will be issued to your original payment method within 7–10 business days.
Please note:

Original shipping fees are non-refundable.
Refund processing time may vary depending on your bank or payment provider.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery and provide clear photos of the product and packaging. We will prioritize resolving the issue and offer a free replacement or full refund at no additional cost.